Quality Policy

TCH is committed to redefining healthcare in Nigeria by delivering exceptional, patient-centered care driven by excellence, empathy, and innovation. We integrate cutting-edge medical technology, evidence based practices, and a holistic approach to address not just the physical but also the emotional and psychological well-being of our patients.
To sustain our Quality Management System (QMS), TCH is committed to continuous improvement, with measurable objectives aligned with our strategic goals. We ensure strict conformance to ISO 9001:2015, as well as all relevant legal, regulatory, and statutory requirements governing the healthcare industry.
We nurture a culture of excellence, empathy, and authenticity, where continuous learning, innovation, and collaboration drive service improvement. We actively engage with the community and remain dedicated to delivering safe, effective, and efficient medical services that guarantee customer satisfaction and enhance the overall quality of life.
This policy is communicated across all levels of the organization and is regularly reviewed to ensure its continued relevance and effectiveness in achieving our mission of Caring for Life.
Trust Charitos Hospital
Quality Policy Statement
TCH/QPO/01.25
Version 1, Issued January 5, 2025